SUPPORT
Support
We answer by email. Tap CONTACT US in the app's Settings to open an email that already includes your app version, device details and account number, so we can help faster. You can review and edit it before sending
Frequently asked questions
My taps and the sound feel out of sync
Run SYNC CHECK again from Settings. Listen to 4 clicks, then tap anywhere on each of the next 8 clicks to measure your offset. Run it again when you switch to something like wireless earbuds
The next album will not unlock
Albums unlock one after another as you collect stars. Clearing songs with more stars raises your total
Create is locked
Get stars on the songs in the first album to unlock Create. Tap the locked button to see what is left
I want to take down a level I uploaded
Open Browse, go to MINE, pick the level and tap TAKE DOWN. It leaves lists and downloads right away
I want to report someone else's level
Tap REPORT on the level screen and choose a reason. Reporting needs a signed-in account
I want to turn off usage data
Turn off USAGE DATA in Settings to stop sending usage statistics. Details are in the Privacy Policy
I want to delete my account
Open Browse, go to the account section and tap DELETE MY ACCOUNT. Section 10 of the Privacy Policy lists what is deleted and what is kept
I want to change the language
Choose one of 10 languages under LANGUAGE in Settings, or follow your phone's language
Contact
JoCoding, Inc.
1111B S Governors Ave, STE 80543, Dover, DE 19904, United States
mu07010@jocoding.net · +1 (231) 450-5622